Bunnings shares CCTV of attacks on staff after facial recognition cameras breached privacy

 Bunnings has released CCTV footage showing incidents of verbal and physical assaults on its staff, defending its commitment to workplace safety amidst criticism over its use of facial recognition technology. The footage, which depicts aggressive behavior from some customers, was shared as the hardware chain addressed concerns about its security measures following a privacy investigation.

The Australian Information Commissioner recently ruled that Bunnings’ use of facial recognition cameras breached privacy laws, sparking public debate. The company had implemented the technology to enhance safety and deter shoplifting and aggression but paused its use following the ruling.

In response, Bunnings shared the footage to highlight the risks faced by employees. The clips include instances of customers throwing items, shouting obscenities, and even physical altercations.

Bunnings’ Chief Operating Officer, Simon McDowell, stated:

“Our team members should feel safe at work. These incidents are not isolated, and we’re committed to doing everything possible to protect them.”

While some customers expressed sympathy for staff and supported enhanced security measures, privacy advocates remain concerned about the misuse of biometric data. The investigation found that Bunnings failed to adequately inform customers about data collection or justify its necessity under Australian privacy laws.

Bunnings has vowed to review its security policies and is working with privacy regulators to address the findings. In the meantime, the retailer is exploring alternative measures to ensure safety while maintaining compliance with privacy standards.

This development has reignited conversations about balancing workplace security with individual privacy, as businesses and regulators grapple with emerging technologies.